Politique de remboursement
Return & Refund Policy
We have a 7-day return policy, which means you have 7 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it—unworn, unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, please contact us at tamoorahmad37@gmail.com. Once your return request is approved, you will receive a return shipping label and instructions on how and where to send your package.
Note: Items sent back to us without first requesting a return will not be accepted.
Return Questions
If you have any questions regarding returns, feel free to contact us at tamoorahmad37@gmail.com.
Damages & Issues
Please inspect your order upon delivery and contact us immediately if the item is defective, damaged, or if you receive the wrong item. We will evaluate the issue and make it right as soon as possible.
Exceptions / Non-returnable Items
Some items are non-returnable, including:
- Perishable goods (e.g. food, flowers, or plants)
- Custom products (e.g. personalized items, made-to-order goods)
- Personal care items (e.g. beauty products)
- Hazardous materials, flammable liquids, or gases
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
If you wish to exchange an item, the fastest way is to return the original item. Once the return is approved, you can make a separate purchase for the new item.
European Union 14-Day Cooling Off Period
If your order is shipped into the European Union, you have the right to cancel or return your order within 14 days without giving any reason. The item must be in its original condition (unworn, unused, with tags, and in original packaging), and you must provide the receipt or proof of purchase.
Refunds
Once we receive and inspect your returned item, we will notify you of the refund status. If approved, you will be automatically refunded via your original payment method within 10 business days.
Note: It may take additional time for your bank or credit card company to process and post the refund.
If more than 15 business days have passed since your refund approval, please contact us at tamoorahmad37@gmail.com.